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Agent FAQs

Find clear answers on how to manage your Reposit

Updated yesterday

Are there any fees for agents?

No, there is no cost to agents to use Reposit's service.

What is covered?

Reposit covers cleaning (including item removal), damages, rent arrears and re-let fees.

For full information on the requirements when claiming, please visit: How do I know my landlords' properties are covered?

A tenant is joining the tenancy. What am I required to do?

If one or more tenants will be moving into the property post Reposit start date, please contact our customer support team on hello@reposit.co.uk with the following:

  • The incoming tenant's full name and email address

  • Any outgoing tenant’s full name and email address

  • If applicable, the incoming tenant's guarantor information (including full name, email address and phone number)

It is also crucial that you carry out the below steps:

  • Completing a deed of assignment with all tenants, including the original and incoming tenant(s) (this document needs to be signed by all tenants). Alternatively, you could complete a new AST with the remaining and new tenants.

  • Obtain confirmation of the incoming tenant(s) written agreement to the original signed inventory.

  • Complete full referencing on the incoming tenant(s) from a third-party provider, indicating that they have passed all required checks to be eligible to use Reposit.

For full information on the process, please visit: Mid-Tenancy Change: Addition Or Subtraction Of Tenant

A tenant is leaving, but others will be remaining in the property. What am I required to do?

If one or more tenants will be ending their tenancy, but others will remain in the property, please contact our customer support team on hello@reposit.co.uk with the following:

  • The outgoing tenant's full name and email address

It is important that you follow the steps below:

  • Complete an interim (mid-tenancy) inspection report (which must be signed by the remaining tenant(s)

  • Complete affordability checks on the remaining tenant(s), indicating that they have passed all required checks to be eligible to use Reposit and afford the new share of the rent

  • Complete either a deed of assignment (signed by all tenants) or a new AST with the remaining tenant(s).

For full information on the process, please visit: Mid-Tenancy Change: Straight Tenant Swap

Management of the property is being handed over to the landlord/a new agent. What am I required to do?

If management of the property is being transferred to the landlord or a new letting agent, it is crucial that the Reposit account is transferred to the new organisation on our system. Please contact our customer support team on hello@reposit.co.uk, copying in the landlord or new letting agent.

We will be able to create an account for them and ensure that the contact details for the Reposit are updated.

As the person managing the tenancy and Reposit, it is your responsibility to inform us of any changes that might affect your ability to extend the Reposit or raise charges before important deadlines.

For full information on the process, please visit: Mid-Tenancy Change: Transfer of Management

The property has been sold to a new landlord, what am I required to do?

If a property you manage has been sold to a new landlord and management of the Reposit needs to be transferred over, please contact our customer support team on hello@reposit.co.uk, copying in the new landlord or agent.

We will be able to create an account for the new landlord or agent and ensure that the details for the Reposit are updated.

Reposit’s protection will continue for the remainder of the tenancy and can be extended upon the expiration of the fixed term.

For full information on the process, please visit: Mid-Tenancy Change: Landlord Change

How do I make changes to the Reposit details (e.g. start date, end date, address, rent per month)?

To make changes to a Reposit, please contact our customer support team on hello@reposit.co.uk with your update request. For address changes that are requested after the Reposit start date, you will need to send us the original AST which shows the address that was initially agreed pre-start date. We are not able to change the Reposit address post-start date, except in very limited circumstances.

Please note that the rent cannot be changed at any point after creation of the Reposit. For changes prior to the Reposit start date, please cancel the Reposit and create a new one.

The rent has increased on the tenancy agreement, can this be reflected on the Reposit?

Please note that we are unable to increase the cover amount for your Reposit once the Reposit has commenced. Whilst you will still receive 8 weeks' worth of cover, this will be calculated at the original rental amount as entered on the Reposit.

My Reposit is ending soon, but the tenants are still in the property. What am I required to do?

It is essential that you do not allow Reposits to close when the tenancy is ongoing. This is because the tenant is informed when a Reposit is closed and advised that they have no further action to take. Therefore, if you wish to extend a Reposit or plan to raise a claim, please ensure that you do not allow your Reposit to close.

To extend the Reposit please follow these steps:

  1. Log in to your Reposit dashboard

  2. Locate the corresponding Reposit

  3. Click the "Extend" button at the bottom of the page to extend the Reposit

For more information please view our guide: Extending your Reposit

If your Reposit has already closed, please contact our customer support team on hello@reposit.co.uk as a matter of urgency. If only 5 working days or less has passed since the Reposit closing, we will be able to reopen it for you.

The Tenancy has ended, what are the next steps?

It is essential that you check out the Reposit as soon as possible after the tenancy has ended.

To check out a Reposit from your dashboard, please follow these steps:

  1. Log in to your Reposit dashboard

  2. Locate the corresponding Reposit

  3. Click the "Checkout" button at the bottom of the page to initiate the checkout process.

  4. Once the Reposit has been checked out, you will have the option to click on "Add Charges" and submit any end-of-tenancy charges outstanding from the tenancy

Please make sure to pay attention to the deadlines on the Reposit and ensure that you complete the checkout process prior to the deadline.

For more information please view our guide: Ending your Reposit - Check Out

What evidence is required for my claim?

Every end of tenancy charge will require the following evidence:

  1. Original signed Tenancy Agreement (AST)

  2. Signed addendum to the AST

  3. Signed original inventory

  4. Check-out report

Evidence required for SPECIFIC end of tenancy charges.


Rent arrears cases:

  • Rent statement from the start date of the Reposit

  • Evidence of rent chasers i.e. emails, SMS or phone call transcripts

Where re-let fees have been submitted:

  • Documents supporting any re-let fees imposed on the tenant

Damages and Cleaning:

  • Quotes/invoices/receipts related to the damages and cleaning charges

Guarantor information

  • Where the tenant needed a guarantor to satisfy the conditions needed to use Reposit.

If you are raising charges for a Switchover Reposit, please view the documents required here: Reposit Switch: Documents required for end of tenancy charges

When can I upload evidence for my claim or a dispute?

You can add/amend the evidence for your claim at the following prescribed times:

When initially submitting charges, you can add claim item evidence for each item and upload tenancy documents. After the initial submission of the claim and up until a tenant starts a response, you can add/remove claim item evidence for each item but cannot upload tenancy documents.

When responding to a tenant's counter proposal and providing a final proposal, you can add more evidence to claim items but cannot upload tenancy documents.

When submitting final evidence just after the tenant has paid the dispute fee, you can add more evidence to claim items and also upload tenancy documents.

How do I respond to a tenant’s proposal?

When you receive a proposed settlement from your tenant, click Respond Now at the top of the Reposit page to review the proposal.

If your tenant proposes a settlement and you are satisfied with the amount, you can quickly resolve the claim by accepting their offer. You should do this by selecting “Collect”. This action will issue the agreed payment.

If the proposal is unsatisfactory, you have the option to reject it. Below the proposal details, you will see the tenant’s response to the charges along with any supporting evidence. By selecting Reject, you can respond to each item individually, accepting proposals you find fair and challenging those you disagree with.

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