Tenant FAQs

Reposit must be offered by your letting agent or landlord. Please check if they are already offering Reposit to tenants or if they are open to discuss using Reposit for future tenancy agreements.

For further help referring your letting or landlord to Reposit, please visit: My agent doesn't know about Reposit, what can I do?

Please note that in order to use Reposit, tenants must meet Reposit’s eligibility criteria, which can be reviewed here.

Tenants must pay a non-refundable fee equalivalent to one week's rent (minimum £150) at the start of their tenancy and an annual fee of £30 on the anniversary of the Reposit start date (the following year). For more information, please visit: What costs are associated with a Reposit?

Tenants are also liable for any damages, cleaning costs, or unpaid rent at the end of the tenancy. For more information, please visit: What am I responsible for?

Each tenant must pay their own Reposit fee. One tenant cannot make the payment on behalf of another. The same rules apply to payment of the annual fee.

To be eligible for Reposit, each tenant must have their own email address and a bank card in their name. These are essential requirements to set up an account with Reposit. Each tenant must agree to Reposit's terms and conditions, completing the agreement by paying the Reposit fee with a card registered in their own name.

Reposit is not a deposit, it is an alternative to a cash deposit. The Reposit fee is non-refundable and it cannot be used against any end-of-tenancy charges that might be raised at the end of your tenancy.

The annual fee is a service fee used to cover the administration of the Reposit over the past 12 months. It is not related to the renewal of your tenancy.

For more information, please visit: What costs are associated with a Reposit?

It is important to note that your Reposit is managed by your letting agent or landlord. If they have not checked out your Reposit in a timely manner, our system will register that the fee is still due.

We suggest speaking with your letting agent or landlord about checking out the Reposit and contacting us to confirm your tenancy end date. We'll then be able to assess your refund request.

For changes to your personal information, i.e name or email address, please contact our customer support team on hello@reposit.co.uk.

For changes to your tenancy agreement, please review: What if my tenancy details change?

In the United Kingdom, there is currently no legal limit for letting agents/landlords to seek repayment of damages made to the property from the tenant. However, from the point that your Reposit is checked out on our system by your letting agent/landlord, they are required to submit charges within 24 days or the Reposit will close.

It is important to note that charges are not submitted by Reposit. As a result, we cannot negotiate or agree to an amount on your letting agent/landlord's behalf.

Should you disagree with the charges raised at the end of your tenancy, we ask that you use your Reposit dashboard to respond to your letting agent/landlord. For assistance with this process, please review our FAQ: How to respond to end-of-tenancy charges raised by your letting agent or landlord

The option to pay end of tenancy charges in instalments will be dependent on individual circumstances. Please contact our customer support team on hello@reposit.co.uk to discuss further details or get in touch via live chat.

To successfully pay your Reposit fee, please follow these guidelines:

Name Match: It is important that the name on the payment card matches the name on the Reposit account. To be eligible for Reposit, each tenant must use a bank card that is registered in their own name.

Accepted payment methods: Reposit accepts payments via credit or debit card only. Pre-paid cards are not accepted, so please ensure you are using a valid credit or debit card.

Billing address: Make sure that the postcode you enter on your Reposit dashboard match the billing address registered to your card. If you believe you are entering the correct postcode but the payment is still failing, it may be helpful to contact your bank to confirm the details they have on file.

3D Secure authentication: If your payment is failing with a "3D Secure attempt failed" error, this means your bank requires you to complete an additional verification step to authorise the payment. This typically involves:

Please ensure you complete this step to allow the payment to go through successfully.

If you are experiencing issues, feel free to reach out to us for further assistance on hello@reposit.co.uk

No. The beneficiary of the insurance policy is the landlord or letting agent. Reposit would always seek to recover its costs from the tenant, who remains liable for any end of tenancy charges.