Can I check out a Reposit before its end date?
Yes, if the tenancy ends before the Reposit’s end date, you can start the checkout process without waiting until the end date.
However, if your Reposit is approaching its end date and the tenants have not yet vacated/the tenancy has not yet ended, it is important to extend your Reposit so that you are still covered when the tenancy does end. See the FAQ: Extending your Reposit
Can I notify you of the tenant's move out date, if it is in advance of the Reposit end date?
Yes, as Reposit creates all periodic Reposits for a maximum term of 2 years, you can now let us know when the tenant has given notice by scheduling their move out.
This allows reposit to send notifications about the Reposit ending and also stops any annual fees being taken incorrectly.
When your tenant gives you notice, log into your Reposit platform and click "Schedule Move-Out" as shown below:
This section will then change to reflect the tenancy end date entered, whilst still allowing you to edit or clear the date, should something change:
When should I start the checkout process for a Reposit?
The checkout process should only be initiated once the tenant has moved out and a checkout report has or is about to be completed.
Can a Reposit be reopened after it has been checked out?
No, once a Reposit is checked out, it cannot be reopened. Please ensure you are checking out the correct Reposit.
There are no charges, does my tenant get a refund?
Please note that, with Reposit, no refund of the Reposit fee will be issued to the tenant at the end of the tenancy. Reposit is an alternative to a traditional cash deposit. We charge a non-refundable service fee of one week's rent, subject to a minimum of £150 (split between all tenants) in place of tenants paying a traditional cash deposit.
If there are no charges to add, please check out the Reposit and select no charges to add at the bottom of the page. This will check out the Reposit and the tenant will be notified that no further action is required.
What should I do if charges need to be raised against the tenant?
You have 24 days from the Reposit end date or check out date (whichever comes first) to create and submit charges.
Within these 24 days, you are required to submit all charges along with the corresponding evidence.
For more information on raising end-of-tenancy charges, please refer to our video titled Raising end-of-tenancy charges.