Can I check out a Reposit before its end date?
Yes, if the tenancy ends before the Reposit’s end date, you can start the checkout process without waiting until the end date.
However, if your Reposit is approaching its end date and the tenants have not yet vacated/the tenancy has not yet ended, it is important to extend your Reposit so that you are still covered when the tenancy does end. Even if you just extend the Reposit by a week. See the FAQ: Extending your Reposit
When should I start the checkout process for a Reposit?
The checkout process should only be initiated once the tenant has moved out and a checkout report has or is about to be completed.
Can a Reposit be reopened after it has been checked out?
No, once a Reposit is checked out, it cannot be reopened. Please ensure you are checking out the correct Reposit.
There are no charges, does my tenant get a refund?
Please note that, with Reposit, no refund of the Reposit fee will be issued to the tenant at the end of the tenancy. Reposit is an alternative to a traditional cash deposit. We charge a non-refundable service fee of one week's rent, subject to a minimum of £150 (split between all tenants) in place of tenants paying a traditional cash deposit.
If there are no charges to add, please check out the Reposit and select no charges to add at the bottom of the page. This will check out the Reposit and the tenant will be notified that no further action is required.
What should I do if charges need to be raised against the tenant?
You have 24 days from the Reposit end date or check out date (whichever comes first) to create and submit charges.
Within these 24 days, you are required to submit all charges along with the corresponding evidence.
For more information on raising end-of-tenancy charges, please refer to our video titled Raising end-of-tenancy charges.