What should I do if a settlement is not reached with a tenant?
Whether the tenant disputes the charges or the case is automatically accepted, you will need to upload any outstanding evidence to your dashboard.
How will I know what evidence is outstanding?
Outstanding evidence will be highlighted in red on your Reposit dashboard. This indicates where documents were not originally uploaded.
Can I modify my original description of the evidence?
Yes, you can alter your original description under the Supporting Information section on your dashboard.
What if I need help with the required documents?
If you need assistance with the documents, please refer to our evidence checklist, you can obtain this by reaching out to our Customer Support Team (hello@reposit.co.uk).
Where can I find information if the tenant disputes the charges?
If the tenant disputes the charges, please refer to our FAQ titled How do I know any disputes over charges will be resolved fairly?