What should I do if a settlement is not reached with a tenant?
Whether the tenant disputes the charges or the case is automatically accepted, you will need to upload any outstanding evidence to your dashboard.
How will I know what evidence is outstanding?
Outstanding evidence will be highlighted in red on your Reposit dashboard. This indicates where documents were not originally uploaded.
Can I modify my original description of the evidence?
Yes, you can alter your original description under the Supporting Information section on your dashboard.
What if I need help with the required documents?
If you need assistance with the documents, please refer to our evidence checklist, you can obtain this by reaching out to the team (hello@reposit.co.uk).
Where can I find information if the tenant disputes the charges?
If the tenant disputes the charges, please refer to our FAQ titled How do I know any disputes over charges will be resolved fairly?