General FAQs

Reposit is a deposit alternative scheme that allows tenants to pay a non-refundable fee equivalent to one week's rent (subject to a minimum £150), instead of a traditional five-week cash deposit. In return, landlords and agents receive protection of up to eight weeks' rent for any end-of-tenancy charges.

No. The Reposit fee is a non-refundable service charge paid in exchange for lower upfront costs by using the deposit alternative.

No. At the end of the tenancy, tenants remain liable for any end-of-tenancy charges. Any fees paid to Reposit cannot be used against the end-of-tenancy charges.

No. Tenants must be offered Reposit as an option alongside a traditional cash deposit. If multiple tenants are on the tenancy agreement, all must agree to use Reposit. A mix of Reposit and traditional deposits is not permitted.

We're glad you're interested in using Reposit!

For Agents, please contact us here.

For Landlords please contact us here.

For Tenants, please speak to your letting agent or landlord. They will refer you to Reposit once set up is completed with us.

To successfully pay your Reposit fee, please follow these guidelines:

Name Match: It is important that the name on the payment card matches the name on the Reposit account. To be eligible for Reposit, each tenant must use a bank card that is registered in their own name.

Accepted payment methods: Reposit accepts payments via credit or debit card only. Pre-paid cards are not accepted, so please ensure you are using a valid credit or debit card.

Billing address: Make sure that the postcode you enter on your Reposit dashboard match the billing address registered to your card. If you believe you are entering the correct postcode but the payment is still failing, it may be helpful to contact your bank to confirm the details they have on file.

3D Secure authentication: If your payment is failing with a "3D Secure attempt failed" error, this means your bank requires you to complete an additional verification step to authorise the payment. This typically involves:

Please ensure you complete this step to allow the payment to go through successfully.

If you are experiencing issues, feel free to reach out to us for further assistance on hello@reposit.co.uk