Traditional Deposit Integration: FAQs

In this instance you should speak to your letting agent or landlord. They can refund the overpayment directly from mydeposits.

Unfortunately this isn't possible. All tenants must agree to use the same deposit option.

Once Reposit or traditional Deposit is picked in your initial email, it will remove the option from your co-tenants.

We recommend that you transfer the money between yourselves and then make a single payment via Plaid (through Reposit). This option is avoids errors which co-tenants paying incorrectly or not at all.

If this isn’t possible, tenants can instead use the manual bank transfer option to pay their shares individually. The manual transfer details are shown to tenants during your payment journey.

It takes time for funds to arrive in the mydeposits bank account, confirmed and reconciled by the system.

You will need to contact your bank to try to recover the funds. Unfortunately, this is outside of Reposit's control.

When a payment with an unrecognised reference appears in your letting agent's or landlord's mydeposits account, Reposit will email them with the unrecognised reference.

We suggest speaking to your letting agent or landlord to provide them details of the referenced used so they can apply the payment to your tenancy.

Once the money has been received and the deposit has been protected, you will receive an email from mydeposits inviting you to sign up and view your prescribed information.

After paying the deposit, tenants have no further interaction with Reposit.