We understand that there might be instances where the cancellation of a Reposit is required due to unforeseen circumstances, such as a tenancy not proceeding or a decision by either the tenant or landlord not to use Reposit.

Tenants have a 14-day period after the purchase date to cancel their Reposit and receive a full refund, provided the tenancy has not yet commenced. Refunds are typically processed immediately and should reflect in your bank account within 3 to 5 working days.

Following the start of the tenancy, the tenant can still request to cancel their Reposit. However, confirmation from your letting agent/landlord is required before cancellation can be processed after the tenancy start date.

Please send a cancellation request to Reposit via email at hello@reposit.co.uk. Upon receiving your request, we will proceed with the cancellation and notify your letting agent/ landlord so they are aware and can discuss next steps regarding the tenancy.

Following the 14-day period, the tenant can still request to cancel the Reposit if the Reposit has not commenced. Please follow the cancellation process above. However, confirmation from your letting agent/ landlord is required before cancellation can be processed outside the cooling-off period. We will contact them to get their authorisation before proceeding with the cancellation request.

If the Reposit has commenced, contact should be made with your letting agent or landlord, they will need to contact Reposit directly to request the cancellation.

During a tenant swap, the incoming tenant pays a £50 fee when added to the tenancy. The outgoing tenant may request a refund of their swap fee, which will undergo a review process. Once approved, the refund will generally appear in the customer's account within 3 to 5 working days.