Receive and Review Your Final Offer
After you submit a proposed settlement that the landlord or letting agent rejects, their final offer is sent to you via email and appears on your Reposit dashboard.
You have 7 days from receipt of the final offer to act. You can either accept it or escalate to a formal dispute.
Choose Your Next Step
You have two clear options:
A. Accept the Final Offer
Action: Review the offer details and then accept by paying the amount specified.
Result: The matter is resolved. Payment transfers to the landlord or letting agent, and the case is closed.
B. Formally Dispute the Final Offer
Action: Initiate a formal dispute by selecting 'raise formal dispute' on your Reposit dashboard and proceeding to pay the £60 dispute fee. Note: This fee must be paid to register the dispute.
Evidence: Be sure to upload all relevant documentation at this stage. This is your only opportunity, as no further evidence can be submitted once the dispute is lodged.
What Happens Next?
If you accept the final offer and pay, the case ends and is settled.
If you raise a dispute, your case is sent for independent adjudication and reviewed by a third-party adjudicator. The ruling can take up to 6 weeks from the point it is sent off.
Understanding the Dispute Resolution Outcome
Here’s how your £60 dispute fee and any resulting charges are handled depending on the adjudicator’s decision:
Decision Outcome | What Happens to the £60 Fee |
Landlord’s charges are fully upheld | You lose the £60, and you must pay any remaining balance. |
Charges are reduced, but still over £60 | The £60 is deducted from what you owe. |
Final amount owed is less than £60 | You get refunded the difference (i.e., £60 minus final amount). |
Example: If the adjudicated total is £25, you’d receive a refund of £35
Pay Any Outstanding Balance Promptly
Deadline: After receiving the adjudication result, you have 3 days to pay any remaining balance owed.
You may also find this instructional video useful.