Receive Notification
Reposit will email you when charges are raised by your landlord or letting agent → You then have 7 days to respond via your Reposit dashboard. If you fail to respond, you’ll be deemed to have accepted the charges and will be liable for the full amount.
Log In & View Charges
Click “View Charges” in the email to log into your Reposit dashboard.
You’ll see the remaining response time clearly displayed.
Expand each item with “Show more” to view detailed information.
Co-ordinate with Co-tenants (if Applicable)
For joint tenancies, any action (accept, propose, etc.) applies to all tenants.
If you accept charges, each tenant can pay an equal share—but you will become liable if co‑tenants don’t pay.
If proposing a settlement, everyone's payment is required; otherwise, the proposal won’t be submitted.
Choose Your Response
A. Accept Charges
Click “Yes, I accept”, confirm, and enter card details to pay.
Once paid, the case is closed and resolved.
B. Disagree & Propose an Alternative
Select “No, I don’t accept”, review each item, and mark those you dispute.
Provide reasons and upload supporting evidence—this strengthens your proposal
You must pay the proposed settlement amount by clicking “Continue”; without payment, your proposal won’t be considered.
Wait for Landlord’s Response (Up to 7 Days)
Once submitted, your landlord or letting agent has 7 days to respond with one of two outcomes:
A. Proposal Accepted
You’ll be notified, payment is transferred, and the case is closed.
B. Rejected Proposal & Final Offer
Your payment is refunded (takes 5–10 business days).
You’ll receive a final offer, which you can either accept (by paying) or escalate to a formal dispute (by paying a £60 dispute fee) within 7 days.
Understanding the Dispute Process
If you reject the final offer:
If successful, the fee is refunded (or credited against the balance). If the adjudicator rules in favour of the landlord, the fee is forfeited and you must pay any remaining charges.
ADR (Alternative Dispute Resolution) is independent and evidence-based; your evidence must be submitted upfront as no further additions are allowed once the dispute is lodged.
Adjudication & Final Outcome
Cases go to independent adjudication, taking up to 6 weeks (from the moment they are sent off) to reach a decision.
After adjudication:
A full report is sent to you.
If the charges are upheld, you must pay the balance; the £60 remains non‑refunded.
If reduced, the £60 counts toward what you owe.
If below £60, you receive the difference refunded.
You have 3 days after receiving the adjudication results to pay any outstanding balance.
You may also find this instructional video helpful.