Skip to main content

How to respond to end of tenancy charges

If end-of-tenancy charges have been raised, you will be required to respond on your dashboard.

Updated this week

Receive Notification

  • Reposit will email you when charges are raised by your landlord or letting agent → You then have 7 days to respond via your Reposit dashboard. If you fail to respond, you’ll be deemed to have accepted the charges and will be liable for the full amount.

Log In & View Charges

  • Click “View Charges” in the email to log into your Reposit dashboard.

  • You’ll see the remaining response time clearly displayed.

  • Expand each item with “Show more” to view detailed information.

Co-ordinate with Co-tenants (if Applicable)

  • For joint tenancies, any action (accept, propose, etc.) applies to all tenants.

  • If you accept charges, each tenant can pay an equal share—but you will become liable if co‑tenants don’t pay.

  • If proposing a settlement, everyone's payment is required; otherwise, the proposal won’t be submitted.

Choose Your Response

A. Accept Charges

  • Click “Yes, I accept”, confirm, and enter card details to pay.

  • Once paid, the case is closed and resolved.

B. Disagree & Propose an Alternative

  • Select “No, I don’t accept”, review each item, and mark those you dispute.

  • Provide reasons and upload supporting evidence—this strengthens your proposal

  • You must pay the proposed settlement amount by clicking “Continue”; without payment, your proposal won’t be considered.

Wait for Landlord’s Response (Up to 7 Days)

Once submitted, your landlord or letting agent has 7 days to respond with one of two outcomes:

A. Proposal Accepted

  • You’ll be notified, payment is transferred, and the case is closed.

B. Rejected Proposal & Final Offer

  • Your payment is refunded (takes 5–10 business days).

  • You’ll receive a final offer, which you can either accept (by paying) or escalate to a formal dispute (by paying a £60 dispute fee) within 7 days.

Understanding the Dispute Process

If you reject the final offer:

  • You must pay a £60 dispute fee to register a formal dispute.

  • If successful, the fee is refunded (or credited against the balance). If the adjudicator rules in favour of the landlord, the fee is forfeited and you must pay any remaining charges.

  • ADR (Alternative Dispute Resolution) is independent and evidence-based; your evidence must be submitted upfront as no further additions are allowed once the dispute is lodged.

Adjudication & Final Outcome

  • Cases go to independent adjudication, taking up to 6 weeks (from the moment they are sent off) to reach a decision.

  • After adjudication:

    • A full report is sent to you.

    • If the charges are upheld, you must pay the balance; the £60 remains non‑refunded.

    • If reduced, the £60 counts toward what you owe.

    • If below £60, you receive the difference refunded.

  • You have 3 days after receiving the adjudication results to pay any outstanding balance.

You may also find this instructional video helpful.

Did this answer your question?