What should I do as the tenancy approaches its end?
Your Reposit should only be finalised and checked out once your tenants have vacated the property.
If the tenancy extends beyond the Reposit end date, extend it accordingly to align with the tenancy dates.
When should I raise end-of-tenancy charges if they are outstanding at the end of the tenancy?
Once your tenant has moved out of the property and you have checked out the Reposit, you can proceed to add any charges by clicking the Add Charges button. For more information, refer to our FAQ covering What is covered?.
What is the deadline for submitting charges?
The submission deadline for your charges will be displayed prominently at the top of the page until your charges are submitted, ensuring you are aware of the time frame.
You have 24 days from the Reposit end date or check out date (whichever comes first) to create and submit charges.
How do I add charges?
In the charge item section, click Add Charge to detail each charge you intend to raise against the tenant.
Provide a brief description, specify the charge type, and input the amount owing.
Support each charge with evidence through receipts, photographs, or any other relevant documentation.
What kind of evidence is required for charges?
You can support each charge with evidence such as receipts, photographs, or any other relevant documentation along with the standard tenancy documents. For guidance on the evidence required, refer to the Evidence Checklist or reach out to the Reposit team (hello@reposit.co.uk) for a copy of this guidance.
What documents should be uploaded in the tenancy document section?
Under the tenancy document section, ensure you upload the checkout report. If the charges are solely for rent arrears, the checkout report isn't necessary at this stage. You can also upload any further standard tenancy documents related to the tenancy.
What information should be included in the supporting information section?
Provide a summary in the supporting information section outlining the reason behind the charges. This will help the tenant understand the basis for the charges raised. The more information you can provide to the tenant, the easier it will be for them to understand the rational.
What if a guarantor was required but not initially added to the Reposit?
If a guarantor was not initially added to the Reposit but was required for the tenancy, ensure their details are entered before submitting the charges. They must be made aware of their responsibilities and failing to add them could impact your case.
What should be done before submitting the charges?
Carefully review all details of the case and verify the accuracy of the information provided.
Ensure all information is correct to avoid any complications. Confirm the guarantor information is also correct.
Can additional charges be added after submitting?
No further charges can be added after submitting the charges.
The tenant will then have seven days to review and respond to the charges, and you will be notified of their response.