If you discover that a Reposit has closed either due to not being extended within the allocated timeframe, or you have accidentally clicked the 'Start Checkout' button, please inform us immediately by sending an email to hello@reposit.co.uk with the following:
The full property address and the names of the tenants as stated on the Reposit
A copy of the signed tenancy agreement
State the reason for the error as outlined below
1) Where you have accidentally clicked the 'Start Checkout' button instead of 'Extend Reposit'
Within 5 working days
If you inform us within 5 working days of the Reposit being mistakenly checked out, we will re-open the Reposit and you will need to extend it from your dashboard.
After 5 working days
If you inform us after 5 working days, we will not be able to re-open the Reposit.
To continue using Reposit, your tenant(s) will be required to purchase a new Reposit. When creating the Reposit, you can select the 'Switchover' criteria about which you can find more information here.
2) Where you have missed the deadline to extend your Reposit
Within 5 working days
If you let us know within 5 working days of the Reposit close date, the affected Reposit will be reopened. You will then need to extend the Reposit from your dashboard to the end date of the tenancy.
After 5 working days
If you do not let us know within the timeframe, we will not be able to re-open the Reposit.
To continue using Reposit, your tenant(s) would be required to purchase a new Reposit. When creating the Reposit, you can select the 'Switchover' criteria which you can find more information about here.
3) Where you have missed the deadline to submit your end-of-tenancy charges
Within 5 working days
If you let us know within 5 working days of the Reposit being closed, we will re-open the Reposit. However, there will be a penalty charge of £50. This charge will be taken off your future commission payments.
Please note that once the Reposit has been re-opened, you will need to check out the Reposit from your dashboard and then submit the end of tenancy charges
After 5 working days
If you inform us after 5 working days, we can still re-open the Reposit, however, the end of tenancy charges will not be covered by our insurers.
This means that you can raise your end of tenancy charges through the Reposit dashboard but if the tenant(s) defaults on the payment, we will not be able to progress the case to our insurers for a guaranteed payout.