An inventory is an important document in the creation of a tenancy. It provides a point of agreement between the relevant parties and secures a foundation between tenant, agent and landlord.
Our insurer deems this to be an important document and as such has outlined the criteria that must be adhered to when submitting a valid claim.
The landlord or agent must:
- Prepare a detailed inventory of the property.
The tenant(s) must:
- Sign the inventory or give written confirmation of acceptance (email is fine).
If you have completed the above then job done, you have satisfied the criteria.
If the above is not met, then please read the below
We understand however, that every agent has a different process so there is some wiggle room.
If the tenant has not physically signed the inventory or agreed to it in writing, then we will accept the inventory if:
- The tenant(s) had received the inventory for review and there is evidence of this. The tenant must be given at least 48 hours to review and come back with any queries on the document before any auto - acceptance takes place.
Example: Tenant moves in on 1st July, and is provided with the inventory that day via email. The instructions within the email must give the tenant at least 48 hours from that point to respond before they auto accept.
If you use a CRM system, and there is proof that the inventory was available to the tenant on this system then that would also be acceptable.
We want to protect both parties and provide a fair mediation ground for anything that could happen in the future.
Please note if none of the steps above are adhered to, then you run the risk of your claim not being validated.