Your case will now be sent to Alternative Dispute Resolution with our independent arbitrator. They will assess the claims and evidence before returning their final decision - usually within 14 days.
Once the arbitrator confirms the distribution of the claim money, the tenant will be asked to pay the claim via the platform. Your agent will receive the claim money within 2 days of the tenant paying. In the event of the tenant defaulting after the adjudicators decision, Canopius will pay the full claim.