How do you end a Reposit?
Ending a Reposit with or without a claim
1) Ending tenancy on the original date- A Reposit nearing its end date will be highlighted in red, with the words ‘Ending soon’. If the end date is still correct, then just leave the Reposit to naturally end and take further steps below as per the condition at check out
Ending tenancy early-If you need to end a tenancy early, then simply navigate to the Active Reposits tab, click on relevant address which will take you to properties ‘Reposit Summary’. Click on the ‘End Now’ button to end early.
2) Once you choose to end the tenancy and Reposit early, you will be brought to the screen below which will ask you to confirm whether you wish to end the Reposit with or without a claim. If you choose to end without a claim, that’s it! Your job is done!
If you wish to end with a claim, please read the steps below!
3) If you choose to end the Reposit with a claim, a further two questions will drop down
-Have you performed a check-out?
-Have you communicated claims to the tenants?
Both must have been done to put forward a claim with Reposit to ensure that the process is as fair as it can be to all parties.
If you have done both, go ahead and check the T&C’s box and click ‘Create Claim’ button.
4) This screen will ask for further details on your claim. You will need to have the following information to hand:
- What sort of claim is it: cleaning, damages, rent arrears
- Detail of the claim (s) including original state at start of tenancy, description of damage and cost of claim/justification of claim cost
-Evidence of claim
-Total cost of claim(s)
Although at this point of time you do not need to upload any evidence, you must have some or all of these documents to hand if the tenant decides to dispute your claims:
-Check in Report
-Check out Report
-Images of damages
-Rent reminder letters
-Invoices/quotes of repair works or cleaning
Once you have completed this screen, go ahead and check the confirmation box and click ‘Create Claim’
5) You will now be redirected to your ‘Claims’ screen where you will be able to review any active claims. If you need to, you can click on the relevant claim and view the claims summary for that address.
There is now a 7 day window for the tenant to either accept or dispute the claim.