If a tenant disputes a charge, the case is raised to adjudication via a third party company with 10 years’ experience working with TDS .The case will be reviewed by an independent adjudicator who will examine the evidence before making a decision.
On average, disputes reach a decision within fourteen days. This decision is final and Reposit has no influence over this decision.
We use the same adjudication specialists as the deposit schemes. Our partner company is Independent Adjudication Services Limited, headed by Lisa Williamson.