My Reposit has closed and shouldn't have

In the situation where you have discovered that a Reposit has closed because it was not extended within the timeframe or you have accidentally clicked the 'Start Checkout' button etc, you must let us know immediately by emailing us at hello@reposit.co.uk with the following:

  • The full property address and the names of the tenants as stated on the Reposit
  • A copy of the signed tenancy agreement
  • State the reason for error as outlined below

 

1) Where you have accidentally clicked the 'Start Checkout' button instead of 'Extend Reposit'

 

Within 24 hours

If you let us know within 24 hours of the Reposit being mistakenly checked out, we will be able to go ahead and re-open this for you.

 

Not within 24 hours

If you do not let us know within the timeframe, I'm afraid we will not be able to re-open the Reposit.

 

To continue using Reposit, your tenant(s) would be required to purchase a new Reposit. When creating the Reposit, you can select the 'Switchover' criteria which you can find more information about here

 

 

2) Where you have missed the deadline to extend your Reposit

 

Within 24 hours

If you let us know within 24 hours of the Reposit being checked out, we will be able to go ahead and re-open this for you.

 

Not within 24 hours

If you do not let us know within the timeframe, I'm afraid we will not be able to re-open the Reposit.

 

To continue using Reposit, your tenant(s) would be required to purchase a new Reposit. When creating the Reposit, you can select the 'Switchover' criteria which you can find more information about here

 

 

3) Where you have missed the deadline to submit your end of tenancy charges

 

Within 24 hours

If you let us know within 24 hours of the Reposit being closed, we will be able to go ahead and re-open this for you. However, there will be a penalty charge of £50. This charge will be taken off your future commission payments.  

 

Not within 24 hours

If you do not let us know within the timeframe, we are able to re-open the Reposit, however, the end of tenancy charges will not be covered by our insurers

 

This means that you can raise your end of tenancy charges through the Reposit dashboard, however, if the tenant(s) default on the payment, we will not be able to progress the case to our insurers for a guaranteed payout.