Cancellation and Refund Policy

Who can cancel a Reposit?

We are only able to cancel a Reposit upon the letting agent or landlord’s request. 


If you are a tenant and would like your Reposit cancelled, please give us a heads up but you’ll also speak with your letting agent or landlord as we will require their confirmation.


Once we receive the request from the letting agent or landlord we can consider a refund of the Reposit fee if eligible back to the tenant.


As the letting agent, we will deduct any commission paid out for a cancelled Reposit from future commission payments.